Noble Systems
APRIL 14, 2021
What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. This is the concept of the virtual call center.
Noble Systems
MAY 4, 2021
Let’s start at the beginning, and talk about the differences between call centers, contact centers, virtual and hosted centers, and inbound, outbound and blended technologies. What is the difference between a Call Center and a Contact Center? What is a “Virtual Contact Center”?
Noble Systems
MAY 4, 2021
Let’s start at the beginning, and talk about the differences between call centers, contact centers, virtual and hosted centers, and inbound, outbound and blended technologies. What is the difference between a Call Center and a Contact Center? What is a “Virtual Contact Center”?
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