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Agent burnout contact center workforce call center workforce Schedule adherence Service level Morale Average Handle Time Customer Support Metrics Employee engagement More Related Topics >
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Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM).

Call Center 52
Call Center Schedule adherence call center workforce Management 52
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The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

MAY 25, 2023

Related Article: The Role of Real-Time Data in Workforce Management What Is Contact Center Omnichannel Forecasting? An omnichannel contact center is a customer experience strategy for delivering a seamless experience across multiple channels and social interactions. How Does This Impact Omnichannel Forecasting?

Contact Center 55
Contact Center Workload forecasts Agent burnout Customer retention 55
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