Remove Call Center Remove contact center solutions Remove CRM Remove Omni-channel support
article thumbnail

What Is Unified Customer Experience Management (CXM)?

NobelBiz

Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools. RELATED ARTICLE How To Achieve Call Center Efficiency?