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Call Center Weekly
SEPTEMBER 13, 2018
The Workforce Management function has many customers – the external customers, agents, business managers, finance, marketing… Success is in finding the balance of forecasting and scheduling “Human Resources” to assist the external customers when they want assistance. Have them at “Hello!” Hire the right Workforce Team!
Vistio
DECEMBER 15, 2021
He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. Do I have your permission to record this call for quality assurance? One of the most successful pest management companies in the US.
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