Call Center Weekly

MARCH 1, 2018

I asked my team members for feedback, consulted with other successful leaders, and read everything I could on the subject of making meetings more effective. Ask for feedback! Matt Beckwith is proud to be a Contact Center Geek. When I first became a supervisor, I vowed to change that. Talk to your team members.

Contact Center 136

Contact Center contact center associations Coaching Feedback 136

Contact Center Geek

JANUARY 14, 2016

A fellow Nor Cal Contact Center Association steering committee member recently recommended the book "The Effortless Experience" by Matthew Dixon, Nick Toman and Rick DeLisi. If you work in a call center, or provide service to customers, this is a must read. The evolution in measuring service?

Contact Center 48

Contact Center Management Call Center contact center associations 48

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. Do I have your permission to record this call for quality assurance? And I’ve talked to a number of contact center leaders.

Contact Center 52

Contact Center Banking contact center associations Technology 52