Call Center Conference Customer emotions Journey mapping 
PeopleMetrics
MAY 12, 2022
Customer journey mapping can make the crucial difference between driving business success and seeing flagging customer satisfaction, retention rates, and revenue. Creating an amazing customer experience (CX) is an intentional process. Customer journey mapping is a foundational part of that process.
Beyond Philosophy
MARCH 12, 2015
Have you ever abandoned an online chat because it was taking too long so you could sit on hold for five minutes or more with a call center. For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. Please click here to learn more.
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