Call Center call center professionals Scripts Time management 
Callminer
JANUARY 18, 2021
Use call recordings and ongoing training to nurture emotional competence among agents. Diffusing tense conversations and satisfying the chronically unsatisfiable are but two of the emotionally charged skills of every great call center agent. Encourage agents to cheer up callers with more flexible scripting.
JustCall
JUNE 2, 2021
While that may sound excessive, there is no denying that the call center skills of your agents can either make or break your business. Common customer queries are handled by call center professionals that are trained to carry out the act. Why are Right Call Center Skills Important? Communication.
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