Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution
Balto
OCTOBER 20, 2022
Agents and managers reap the benefits of having a call center quality assurance process. Quality assurance (QA) is critical to any thriving call center. A proper contact center QA program helps your organization retain happy customers, improve brand and voice consistency, and keep agents in check.
Let's personalize your content