Call Center call center association Interactive Voice Response Marketing 
Global Response
MARCH 1, 2022
KPIs for call centers: 8 critical metrics to track. When it comes to KPIs for your call center, one thing is for sure: less is more. After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring.
Global Response
FEBRUARY 13, 2022
What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. But what is a call center? Now what really is a call center? An In-Depth Look.
Fonolo
NOVEMBER 10, 2020
“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. ” — Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. ” — Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™.
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