call center workforce, Gamification, Management and Time management

Remote Control: Managing Work at Home Contact Center Agents

Monet Software

APRIL 24, 2020

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. Management and motivational techniques are also required to overcome these new challenges.

Contact Center

Contact Center Management call center workforce Average Handle Time

Top Call Center Efficiency Metrics And How To Improve Them

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.

Call Center

Call Center Metrics Schedule adherence Average Handle Time

Customer Contact Central

Remote Control: Managing Work at Home Contact Center Agents

Top Call Center Efficiency Metrics And How To Improve Them

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