NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

Verint

AUGUST 17, 2017

When I probed with a technology question to one of the interviewees, the CEO of a large outsourcer, his response was, “Technology is easy. Clearly, employee engagement is of paramount importance to an overwhelming majority of contact center executives today. People are the hard part.”.

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30

Noble Systems

SEPTEMBER 29, 2020

What is Workforce Optimization (WFO)? Workforce Optimization is a business strategy that joins business performance and workforce management. The strategy is supported by integrated technologies, cross-functional processes and shared objectives, with an emphasis on automated processes, data visibility, and staffing.

Management 86

Management Gamification Quality management Schedule adherence 86