NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

Verint

AUGUST 17, 2017

Clearly, employee engagement is of paramount importance to an overwhelming majority of contact center executives today. Not to be overlooked is the fact that there are also several emerging and established solutions that directly address the challenges of the changing contact center workforce.

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30

Noble Systems

SEPTEMBER 29, 2020

How does WFO work in the Call Center? Workforce Optimization provides contact center management with total visibility into quality and performance. WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals.

Management 86

Management Gamification Quality management Schedule adherence 86