Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy
SharpenCX
JUNE 16, 2020
Workforce management includes: Forecasting contact volumes Scheduling your staff around high and low volume contacts Managing the day-to-day flux or absenteeism of your staffing Creating a business continuity plan. Workforce engagement management takes your workforce strategies one step further.
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