Insite Managed Solutions

MAY 23, 2013

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Video Support: Video is making its way to the call center; thanks to the amount and detail of information it provides customers.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Insite Managed Solutions

DECEMBER 23, 2015

Conference Topics vs Company Priorities. Managing the Millennial Workforce . Improving Workforce Management to Optimize Service Levels. Conference Chatter. Turning a Contact Center into a Profit Center. Call Center Attrition Levers. Call Center Coaching Can Lead to Attrition.

Call Center 40

Call Center call center workforce Coaching Contact Center 40

Insite Managed Solutions

OCTOBER 14, 2015

Jason has devoted the past 21 years to improving contact center performance and efficiency with great brands like JTV, Whirlpool, and Travelers Insurance. He has significant experience in contact center operations, technology implementation and professional services. Conference Topics vs Company Priorities. Nicola Behr.

Management 40

Management Abandon rate Metrics Contact Center 40