call center solutions, First call resolution, Marketing and Schedule adherence

A Beginner’s Guide On An Effective Inbound Call Strategy

OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. When structured to achieve clear objectives, inbound call centers can also be revenue-generating. Some companies even use call center gamification as an incentive system for performance.

Interactive Voice Response

Interactive Voice Response Call Center Gamification Schedule adherence

What is Call Center Management? Need, Metrics, and Best Practices

Hodusoft

DECEMBER 28, 2022

Let’s unwrap some useful call center metrics that provide deep insights about consumer interaction and can be leveraged by businesses to improve CX. It is an excellent indicator to track the agent’s performance and monitor their schedule adherence.

Best practices

Best practices Call Center Metrics call center software

Customer Contact Central

A Beginner’s Guide On An Effective Inbound Call Strategy

What is Call Center Management? Need, Metrics, and Best Practices

Webinars

Stay Connected