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6 Healthcare Call Center Solutions for Better Patient Care and Agent Retention

Noble Systems

For many healthcare organizations, the call center is a patient’s first point of contact. As we continue to navigate Covid-19 and look beyond the pandemic, many healthcare organizations are rethinking everything from their strategy and staffing to their technology road maps. 6 Healthcare Call Center Technologies.

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CX: The Shift from Call Center to Contact Center

Revation Systems

Thus, leading the way for call centers to be considered so much more. Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking.