call center solutions CRM Government voip 
JustCall
APRIL 12, 2023
A virtual call center is a call center that runs over the internet. It isn’t bound by any hardware or equipment and does not require the call center agents to be present at a single location to be able to run it. They utilize VoIP technology to make and receive calls.
Callminer
APRIL 23, 2019
To train and evaluate call center staff. Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. Indicators are measured numerically and objectively – number of calls answered, minutes of customer hold time, one-time resolution ration, etc.
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