Remove call center solutions Remove Contact Center Remove Healthcare Remove Service level
article thumbnail

6 Healthcare Call Center Solutions for Better Patient Care and Agent Retention

Noble Systems

For many healthcare organizations, the call center is a patient’s first point of contact. As we continue to navigate Covid-19 and look beyond the pandemic, many healthcare organizations are rethinking everything from their strategy and staffing to their technology road maps. 6 Healthcare Call Center Technologies.

article thumbnail

Roper St. Francis Healthcare: A Real-Time Centralized Scheduling Solution

Revation Systems

Francis Healthcare, located in Charleston, South Carolina, cares for Lowcountry families along the South Carolina coast with a mission of healing all people with compassion, faith and excellence. The Solution . Francis went live with Revation’s LinkLive multimedia call center solution in April of 2018.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Roper St. Francis Healthcare Improves Patient Experience through Real-Time Data

Revation Systems

Francis Healthcare, located in Charleston, South Carolina, cares for Lowcountry families along the South Carolina coast with a mission of healing all people with compassion, faith and excellence. Now, Revation’s LinkLive technology handles every session that comes into our call center from beginning to end. Francis Healthcare.

article thumbnail

How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

Revation Systems

1% Fairview Health Services has notably improved the contact center's abandonment rate (now at less than 1%). Our partnership with LinkLive Healthcare is truly collaborative. Revation has shown the flexibility and enthusiasm we need to take our transfer center to the next level.”

article thumbnail

Analytics and Communications: Bridging the Gap

Revation Systems

For example, business can implement tone analysis solutions in contact centers to provide agents with real-time feedback on their vocal tone and inflection to evaluate how it is affecting the interaction. Francis went live with Revation’s LinkLive multimedia call center solution in April 2018.

article thumbnail

Analytics and Communications: Bridging the Gap

Revation Systems

For example, business can implement tone analysis solutions in contact centers to provide agents with real-time feedback on their vocal tone and inflection to evaluate how it is affecting the interaction. Francis went live with Revation’s LinkLive multimedia call center solution in April 2018.