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4 Tips to Improve Customer Experience Management (And Why You Should)

3CLogic

So, as a contact center leader, where do you get started? Define Your Goals With Customer Journey Mapping. Before researching potential contact center solutions, engage in customer journey mapping to understand the inherent needs of your unique customer base.

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Top 10 Aircall Alternatives & Competitors in 2023

JustCall

Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. It also integrates with third-party solutions like Hubspot, Zendesk, Pipedrive, and Intercom, allowing you to create an all-rounded, robust contact center solution.