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25 Call Center Technology Trends to Watch in 2021

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. New Challenges for Call Centers in 2021.

Call Center 376
Call Center Technology Banking Contact Center 376
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The best thing that you can do to increase efficiency at a contact center is…”.

Contact Center 334
Contact Center Call Center Average Handle Time Real estate 334
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