call center solutions Chatbots Technical Support Virtual Agent 
TechSee
MARCH 13, 2018
In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Virtual Agents. A major driver for the chatbot disappointment in 2017 was the inflated expectations.
TechSee
FEBRUARY 12, 2018
AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual Customer Assistants. Virtual agent exhibitors at MWC 2018: Nuance.
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TechSee
FEBRUARY 12, 2018
AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual Customer Assistants. Virtual agent exhibitors at MWC 2018: Nuance.
IdeasUnlimited
JULY 28, 2022
Even today, call centers remain a critical element of the customer experience and can act as a competitive differentiator. With the advent of technology and the world-wide web, support representatives need to handle more complex issues including but not limited to providing technical support.
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