Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Take feedback from users during the trial period. Make sure the solution is scalable (if you need it to be).
JustCall
JANUARY 27, 2023
Call forwarding – Forward calls when you’re out of the office or during off-hours to a personal number or to voicemail. Call recording – Record inbound and outbound calls for monitoring and archives. Whiteboarding – Use whiteboards during video calls.
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JustCall
JANUARY 30, 2023
Call recording – Record and monitor agent calls to improve quality and performance. Automatic saving of customer details – Automatically log calls, texts, voicemails, etc. OpenPhone OpenPhone is a business phone system with features like call recording, call monitoring, IVR, and call routing.
JustCall
AUGUST 10, 2022
If you have specific call logging, call recording, and call routing Avoxi is a good choice. Automatic saving of customer details – Calls, texts, voicemails, etc. Feedback on JustCall from Real-World Users. Call masking – Mask private numbers to protect agents’ privacy.
3CLogic
JULY 14, 2020
Instead of uncovering the bad call after manually digging through call logs weeks later, the supervisor receives the alert immediately with the relevant context and Sarah’s contact information. Boosting First Call Resolution with Speech Analytics.
NobelBiz
FEBRUARY 22, 2023
Aside from traditional call logs, Call Center Analytics solutions enable you to delve into existing customer data to extract metrics and make more informed business decisions throughout the customer journey. They can expand in tandem with your company, as well as with the addition of call centers and agents.
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