3CLogic

JULY 14, 2020

By identifying patterns of escalations, supervisors can coach agents on how to respond during negative situations. Instead of uncovering the bad call after manually digging through call logs weeks later, the supervisor receives the alert immediately with the relevant context and Sarah’s contact information.

Analytics 96

Analytics Call Center First call resolution Coaching 96

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Automatic saving of customer details – Calls, texts, voicemails, etc. Feedback on JustCall from Real-World Users. Multi-level IVR with automatic call distribution based on requisite filters.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

NobelBiz

FEBRUARY 22, 2023

Aside from traditional call logs, Call Center Analytics solutions enable you to delve into existing customer data to extract metrics and make more informed business decisions throughout the customer journey. They can expand in tandem with your company, as well as with the addition of call centers and agents.

Analytics 52

Analytics Call Center Big data Contact Center 52