Interactions

APRIL 14, 2021

Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. The agent on the other side of the communication should understand that the debtor is going through a hard time and they want to figure out how to get out of the mess. 4) Productivity.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

Interactions

APRIL 14, 2021

Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. The agent on the other side of the communication should understand that the debtor is going through a hard time and they want to figure out how to get out of the mess. 4) Productivity.

Virtual Agent 62

Virtual Agent Call flow Call Center Finance 62

JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. Its robust features, easy implementation process, and affordable pricing plans make it a great contact center solution for small and mid-sized businesses.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52