call center solutions, Call flow, CRM and SaaS

How to Migrate from an On-premise Call Center Solution to a Cloud one

3CLogic

AUGUST 18, 2020

Connectors can bridge the gap between on-premise infrastructures such as Cisco and Avaya and a CRM or Service Management Platform (ie ServiceNow or Microsoft Dynamics), with an easy-to-implement, cost-efficient CTI softphone connector. Recent research would suggest moving to a cloud contact center is not a question of if, but when.

call center solutions

call center solutions Call Center Cloud contact CRM

CRM Key Features For Customer Service

NobelBiz

MARCH 22, 2021

While business owners must consider their own goals when selecting the best technologies, having a CRM is one of the cornerstones of high performance in contact centers. But what are the most important functions to look for in a CRM for Customer Service? Why is CRM a Must-Have in Customer Service?

CRM

CRM Customer Service Contact center software Contact Center

Customer Contact Central

How to Migrate from an On-premise Call Center Solution to a Cloud one

CRM Key Features For Customer Service

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