call center software Feedback Self service Seminar 
SharpenCX
JUNE 28, 2023
The best way to gather this data is through customer feedback surveys. These certainly aren’t the only call center metrics you can gather. Improved ACR means the number of additional contacts from the same customer decreases, improving efficiency, call quality, and customer satisfaction.
SharpenCX
JUNE 29, 2021
And, automation and self-service tools are even more of a priority for customer service business leaders in a post-covid world. Customer service agents need creative skills to handle any problem that comes their way. Automation and digital tools are shaping how customers and agents interact.
Fonolo
JUNE 17, 2015
What is call center training? Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. The rest of the groups then give feedback to them and continue with their opinion.
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