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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Adeel is a Content Marketing Executive at GigWorker , a media outlet focused on the gig economy. Dylan is the Head of Growth Marketing at Netomi , a Conversational AI for Customer Service company. I thoroughly enjoyed my time as a call center leader, and most of the leadership skills I now have stemmed from this role.

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The Ultimate Guide to Call Center Training

Fonolo

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Act it out.