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Top sales trends to improve your business in 2019

CrazyCall

Since they grow up with online shopping, they are used to industry standard. Personalized customer service – check this article to learn guidelines on creating tailored customer service with the help of call center software. So they want more: personalization, perfect UI, excellent shopping experience.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. She has a command to write on call center software and new technologies used in contact centers.