call center software Employee engagement Scripts Workshop 
SoliCall
AUGUST 2, 2023
Provide them with advanced call center software that includes features like automatic call distribution, call scripting, customer relationship management (CRM) integration, voice cancellation and knowledge bases. 6 – Continuous Skill Development. 6 – Continuous Skill Development.
Fonolo
JANUARY 31, 2023
Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. Act it out. The format is up to you.
SharpenCX
MAY 16, 2022
And Officervibe’s 2021 State of Employee Engagement report found that 72% of employees think their manager could define clearer goals. Aim to Connect Through Strong Scripts. Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script.
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