Upstream Works

JULY 16, 2021

It’s easy for contact centers to build a business case for adopting cloud technology – reasons ranging from meeting the needs of today’s customers to finding an economical path to modernizing the contact center. Learn more about our omnichannel contact center solutions here.

contact center solutions 78

contact center solutions Cloud contact Contact Center Journey mapping 78

Babelforce

NOVEMBER 30, 2022

(Working with contact centers around the world, we know that better than anyone!). We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Active waiting calls metric. Call Center Analytics.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Upstream Works

AUGUST 5, 2021

As momentum continues to build for cloud adoption in the contact center space, the business case for supporting this decision becomes clear. These are a few specific examples of how cloud benefits the contact center and any one of these is sufficient to justify the investment. Cloud Flexibility Enables Greater Automation.

contact center solutions 78

contact center solutions Contact Center Journey mapping Call Center 78

OctopusTech

AUGUST 10, 2022

Call center outsourcing companies are opting for upgraded technologies that come under the latest call center technology trends. Let’s have an in-depth look at the meaning of call center technology and the most important and exciting trends that are used in 2022. What is call center technology?

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

Hodusoft

FEBRUARY 6, 2021

Whenever a customer calls the customer support team for any kind of assistance, the call/contact center agents can find a real-time record of their past interactions with that particular customer through whichever digital channel they used. This further boosts customer retention and brand loyalty.

Customer Experience 59

Customer Experience Multichannel Journey mapping Chatbots 59

JustCall

FEBRUARY 13, 2023

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Dialer 360

DECEMBER 5, 2022

Top call center trends that you expect in 2023. A contact center’s primary concern is finding the person who can assist a customer the most. The crucial term here is “help,” as contact centers are frequently the initial point of contact and can build customer loyalty.

Call Center 26

Call Center Interactive Voice Response Self service Chatbots 26