call center software call center solutions Strategy Technical Support 
Hodusoft
SEPTEMBER 7, 2022
7 Best and Effective Inbound Call Strategies For Call Centers. The inbound contact center serves as the point of access for customers for queries, complaints, issues, and feedback. What is inbound calling? Inbound calling refers to the calls made by clients to reach out to the business.
Hodusoft
FEBRUARY 29, 2024
Employee Burnout The demanding nature of technical support can lead to employee burnout. Ensuring a healthy work environment, recognizing employee efforts, and providing adequate support are crucial for staff retention. Here are six things you should do to transform your MSP’s call center.
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NobelBiz
JANUARY 16, 2024
The key to achieving these goals lies in implementing strategic call center campaigns. Technical support campaigns require expertise in troubleshooting and resolving various issues. This could include metrics like call duration, conversion rate, customer satisfaction scores, or average handling time.
Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years.
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. What is required to accomplish those results?
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