call center professionals Feedback Scripts Time management 
JustCall
JUNE 2, 2021
Common customer queries are handled by call center professionals that are trained to carry out the act. When you’re in a spontaneous conversation, sticking to the script does not work often. A call center agent is required to improvise and adapt quickly according to the situation at hand. Time Management.
Callminer
JANUARY 18, 2021
.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. Encourage agents to cheer up callers with more flexible scripting. Take advantage of this phenomenon by constructing your scripts to promote positive responses.” ” – F.
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