Remove call center professionals Remove Examples Remove Self service Remove White Paper
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4 Insightful Contact Center Reports You Should Be Reading

Fonolo

Compare, for example with State of Customer Care report we covered here. This seems to mean that the overall growth in the number of contact center agents will continue. A lot of people find this counter-intuitive because of all the new technology announcements in the self-service realm. Who wrote it: Call Centre Helper.

article thumbnail

4 Insightful Contact Reports You Should Be Reading

Fonolo

Compare, for example with State of Customer Care report we covered here. This seems to mean that the overall growth in the number of contact center agents will continue. A lot of people find this counter-intuitive because of all the new technology announcements in the self-service realm. Who wrote it: Call Centre Helper.