call center professionals Examples Self service White Paper 
Fonolo
APRIL 24, 2018
Compare, for example with State of Customer Care report we covered here. This seems to mean that the overall growth in the number of contact center agents will continue. A lot of people find this counter-intuitive because of all the new technology announcements in the self-service realm. Who wrote it: Call Centre Helper.
Fonolo
APRIL 24, 2018
Compare, for example with State of Customer Care report we covered here. This seems to mean that the overall growth in the number of contact center agents will continue. A lot of people find this counter-intuitive because of all the new technology announcements in the self-service realm. Who wrote it: Call Centre Helper.
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