call center professionals Customer Service Feedback Gamification 
Fonolo
NOVEMBER 17, 2020
That includes our experience as customers. Modern consumers are no longer willing to accept poor customer service. More than 80% of customers now say the experience a company provides is as important as its products. . More than two-thirds of service providers will move their contact centers to the cloud in 2020.
Balto
OCTOBER 20, 2022
One Zendesk study polled over 1,000 US customers and found that 58% of the respondents stopped buying from the company after receiving lousy customer service. Keeping customers is extremely important due to the cost of acquiring new ones. That’s why it’s so important to have a call center QA program in place.
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Fonolo
JUNE 17, 2015
But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use video conferencing.
Tenfold - Contact Center Blog
JULY 9, 2018
Being in the frontlines, they brave through the challenges that come with delivering great customer experience on a daily basis. According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. A 2016 survey by Call Center Helper shared that 62.7%
JustCall
APRIL 12, 2023
In today’s digital era, customers know their worth. Besides better products and services, they also demand improved customer service from businesses. To meet customer expectations, brands also have come up with better customer service solutions.
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