call center professionals Customer effort Examples Metrics 
Fonolo
APRIL 24, 2018
Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year. That makes sense, but the term “customer effort” is so nebulous, it’s hard to extract much meaning from this data point. Compare, for example with State of Customer Care report we covered here.
Fonolo
APRIL 24, 2018
Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year. That makes sense, but the term “customer effort” is so nebulous, it’s hard to extract much meaning from this data point. Compare, for example with State of Customer Care report we covered here.
Tenfold - Contact Center Blog
JULY 9, 2018
How does a contact center know it’s consistently delivering high quality service? It begins with setting metrics. The right metrics or key performance indicators (KPIs) should effectively measure a business’s specific capacities. Here’s a list of the most crucial metrics that inbound call center must measure.
Expert insights. Personalized for you.
99 
Let's personalize your content