call center professionals Customer Care Self service Survey 
Fonolo
APRIL 24, 2018
They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. This lines up with our experience selling a call-back solution.
Fonolo
NOVEMBER 17, 2020
Voice is still the dominant channel in the contact center and will remain so for many years. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff.
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Fonolo
APRIL 24, 2018
They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. This lines up with our experience selling a call-back solution.
OctopusTech
SEPTEMBER 9, 2023
The two most common responsibilities performed by outbound call centers include expanding sales reach and selling goods to potential users. To manage all the inbound calls, the advanced call centers use artificial intelligence, automation features, and voice technologies to easily interact with the users in no time.
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