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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. It’s our thing. So, of course, we’re biased.

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4 Insightful Contact Center Reports You Should Be Reading

Fonolo

They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. About: This is a two-for-one deal from cloud call center vendor Five9.

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4 Insightful Contact Reports You Should Be Reading

Fonolo

They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. About: This is a two-for-one deal from cloud call center vendor Five9.

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International Contact Centre Operations Tips & Best Practices

Callminer

Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. Implement call centre etiquette tests regularly.