call center professionals Contact Center Knowledge Base Wait times 
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
TRUSTID
APRIL 21, 2019
While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships. According to the recent article, “Is Your Contact Center Ruining Your CX?” This is why your call center is so important.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TRUSTID
MAY 9, 2019
While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships. According to the recent article, “Is Your Contact Center Ruining Your CX?” This is why your call center is so important.
TRUSTID
APRIL 16, 2019
While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships. According to the recent article, “Is Your Contact Center Ruining Your CX?” This is why your call center is so important.
Tenfold - Contact Center Blog
JULY 9, 2018
The job isn’t only about picking up the phone 24/7, it entails establishing customer relationships based on value and satisfaction. How does a contact center know it’s consistently delivering high quality service? Simply put, it’s getting it right the first time and reducing customer effort. Service Level.
Expert insights. Personalized for you.
176 
Let's personalize your content