Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution
Balto
OCTOBER 20, 2022
Conversely, 54% of the survey respondents who received good customer service used or purchased more services or products from the company, and 67% recommended the company to others. That’s why it’s so important to have a call center QA program in place. 6) Use Gamification. Assign Quality Assurance Ownership.
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