Remove call center professionals Remove Coaching Remove Personalization Remove Workshop
article thumbnail

Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

We know that traditional approaches like multi-day workshops don’t build skills efficiently. This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. Kate Nasser The People Skills Coach™ & Author of Leading Morale.

article thumbnail

15 Powerful Call Center Training Methods

Fonolo

What is call center training? Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. It takes a lot more than watching a video on empathy to actually be an empathetic person.