OctopusTech
MARCH 1, 2023
Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true.
Nicereply
JUNE 18, 2020
SaaS and eCommerce have been around long enough that some companies now have customers for over a decade. In SaaS, the most common cohort analysis is done based on the time of signup. Customers who experience bad service are far more likely to churn. Great companies think long term when it comes to keeping customers around.
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