VocalCom
JUNE 16, 2020
One of the key takeaways of 2020 CallMiner Churn survey is that contact center performance drives both loyalty and churn, with 90% of consumers saying they are likely to stay loyal after a positive call center experience, while nearly three quarters (73.7%) were likely to switch after a negative call center experience.
VocalCom
JUNE 22, 2020
As brand ambassadors, happy and empowered agent will make a real impact on the bottom line: happy employees are 31% more productive (Harvard/MIT study), while 90% of consumers are likely to stay loyal after a positive call center experience ( 2020 CallMiner Churn Index ).
Fonolo
FEBRUARY 7, 2013
Once the bot reaches their place in the queue, it calls the person back and connects them to an agent. Read the FREE whitepaper: How a Call Center Eliminated 400,000 Minutes of Hold Time. When larger call centers experience spikes, they can call in more agents or move resources around.
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