Call center experience Chatbots Multichannel White Paper 
VocalCom
JUNE 22, 2020
Additionally, integrating AI solutions such as chatbots or virtual assistants can assist agents by absorbing extra volumes of calls or managing low-value enquiries and let them focus on the more complex conversations. Want to know more about the evolution of contact centers ?
Fonolo
FEBRUARY 7, 2013
Your chatbot or online knowledge base should be so easy to use that a child could find what they’re looking for. Make it easy for people to resolve basic issues for themselves and you’ll see an immediate reduction in call volume and hold times. selfservice #chatbots #customerservice Click To Tweet. Really smart.
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