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virtual call center call center professionals Abandon rate Telemarketing Gamification Virtual Agent Technical Support Big data call center software Average Handle Time More Related Topics >
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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

The basic concept has been around for decades, but only in the last few years have we learned how beneficial it could be for both the call center and the caller. There are five significant reasons why call centers will deploy call-back technology this year: Improving First Call Resolution (FCR).

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Contact Center Gamification Call Center Average Handle Time 176
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Working in a Call Center: The Definitive Guide

aircall

OCTOBER 7, 2016

You’re hoping to be the first and last person with whom the customer will need to interact in order to solve their problem. First-call resolution is your objective , and solid communication skills are necessary to satisfying the customer. The common job interview questions about experience and personality will apply.

Call Center 48
Call Center First call resolution call center software Telemarketing 48
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