This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Call center experience Remove Exercises Remove Service level Related Topics
Strategic Value virtual call center Chief Customer Officer call center solutions Technical Support Customer centricity Big data Average Handle Time Customer Support Metrics More Related Topics >
article thumbnail

Calling all Call Centers: Confessions of a Tech Support Agent

Fonolo

APRIL 16, 2019

As a former TSR, I wish more call center managers would more intensely identify and address intangible challenges such as these. I also wish I had been given the opportunity as an Agent to exercise call-backs with clients. In my opinion, the power of a call-back is highly underestimated.

Call Center 108
Call Center Contact Center Engineering Construction 108
article thumbnail

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. Switch your agents tasks on occasion, encourage collaboration, and create team-building exercises.

Call Center 56
Call Center Customer Support Customer centricity Contact Center 56
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024