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When Adding Call-Backs to Your Call Center, Beware The “Free” Option

Fonolo

The call center experience is under great scrutiny from today’s consumers. Call-backs will help you cope with these spikes in call volume by deferring calls till a time when there is more agent capacity. How We do Call-Backs at Fonolo. Webinar] 3 Critical Contact Center Trends to Watch in 2018.