Call center experience Customer Experience Exercises Service level 
Fonolo
APRIL 16, 2019
As a former TSR, I wish more call center managers would more intensely identify and address intangible challenges such as these. I also wish I had been given the opportunity as an Agent to exercise call-backs with clients. In my opinion, the power of a call-back is highly underestimated. Successful case studies.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your customer first, and at the core of your business.
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