OctopusTech

MARCH 1, 2023

Focus on customer experience Businesses have moved beyond competing on price and product and are now trying to differentiate themselves based on the experiences they provide. Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your customer turns into a real human being!

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52

Global Response

MARCH 1, 2022

In order to drive loyalty and increase sales, this consumer services brand wants to focus on improving their customer service experience. In this situation, the best KPIs to track would include average handle time and FCR (first call resolution). Did you know that 56% of customers won’t wait on hold for more than two minutes?

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62

Nicereply

JUNE 18, 2020

Many tactics are backed up with research and studies that you can take to your boss if they need convincing. Engaged customers are ones who interact with your company often – chatting on social, offering feedback, providing testimonials and referrals. Engage customers on social media. This is called “surprise reciprocity”.

Customer retention 125

Customer retention Feedback Surveys Metrics 125