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100+ Customer Experience Stats to Prepare for 2023

CCNG

OCTOBER 19, 2022

(Accenture, 2018) By industry, supermarket chains provide the best customer experience, while TV and Internet service providers provide the worst. times more likely to have CX efforts in marketing not primarily focused on the path to purchase but on the journey after acquisition.

Customer Experience 195
Customer Experience Journey mapping Metrics Surveys 195
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Helping Call Center Agents Through Technology Upgrades

Outsource Consultants

APRIL 11, 2023

When planning goes awry, call centers experience frustrated agents and metric dips as employees learn the ropes. Some disruptions to KPIs are expected when making large changes to call center processes, but the right coaching can help to mitigate them. This means that sometimes, we lose sight of what it can’t do.

Call Center 67
Call Center Technology Journey mapping outsourcing 67
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