Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

SharpenCX

FEBRUARY 9, 2021

Today, many call center agents manage up to 10 different channels , so it’s no wonder agents feel overworked and customer experience suffers. Download Now] 7 projects every VP of Ops can address to reduce inefficiencies in your contact center. The call center experience we’re used to can be counterproductive.

Call Center 67

Call Center Coaching Scripts Metrics 67

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. Encourage your top agents to come to trainings and give practical tips on how to be a top performer.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

SharpenCX

DECEMBER 2, 2020

Can you easily transfer calls if you need to escalate? How can we improve your training and coaching? But 2021 call center trends show, the gig economy is scaling quickly and you’ll have access to a growing pool of talent to contract for your call center.

Call Center 128

Call Center Customer Service Contact Center Metrics 128

NobelBiz

OCTOBER 30, 2020

Your call center experience gets more interesting when you know your customer well. You want to create emotional bonds that make the customer experience in call centers as positive as possible. Scripts can be useful. Your customer turns into a real human being!

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52